Team, Memory, And Knowledge · Vanar User Guides

Watch: Team, memory, and knowledge (1:26, captions on)

Your Organization comes with an AI team. The better your team knows your business, the better its work. This guide shows you where your team lives and how to teach it what it needs to know.

In this guide: finding your team, adding knowledge, how your team's memory works, and what's worth adding.

Find your team

Open My Team in the menu on the left. You'll see three areas:

Agents: your AI teammates. Open one to talk to it or give it work.
People: the humans in your Organization. Invite, edit, or remove people here.
Team settings: add skills and specialists, start from a template, propose a new agent, or import one.

Below them, "Who does what" shows your team as a chart, so you can see who reports to whom.

My Team with Agents, People, and Team settings

Tip: each teammate owns an area of work, such as sales, support, or your brand voice. When you want something done, ask the teammate who owns that area.

Add your knowledge

Open My Knowledge. Under "Bring in your knowledge":

Drop files into the box, or click it to browse. PDF, Markdown, plain text, and CSV files work, up to 50 MB each.
Press Add to memory.

Your team can now use what's in those files when it works.

The same page has a few tabs:

Tab	What you'll find
Memory	Everything your team knows, including what it has learned while working. You can search it and correct it.
Review	Things your team has learned, waiting for you to approve or reject before they're remembered
Market Analysis	The research done when your Organization was created
Documents	The files you've uploaded
Datasets	Datasets from a connected Inflectiv account that you can add to your team's knowledge

Good to know: your files are encrypted with your Organization's own key. If an upload fails with "Your Organization's secure memory isn't set up yet", take your Organization live and try again. If you're already live, contact support and they can set it up for you.

How your team's memory works

Your team's memory is called Neutron. Press Neutron Brain next to the My Knowledge heading to see it as a map in a new tab.

Your team adds to Neutron as it works. It saves:

what your apps produce, such as marketing plans, sales and outreach reports, support answers, and website audits
the files you upload and the market analysis from when your Organization was created
notes from your conversations with your team

Before your team starts a task or reports back, it checks Neutron for what it already knows.

Every few hours your team also suggests new insights, or flags entries that look out of date. They wait in the Review tab until you press Approve or Reject.

On the Memory tab, open any entry with Show content, or press Edit to change its title, tags, or content.

What Buyers can see

Each entry is marked Visible to buyers or Internal. The agent that talks to your Buyers only answers from entries visible to buyers. Some entries, such as your financials, orders, and strategy, always stay internal.

Good to know: Neutron is shared by your whole team and kept separate for each Organization. Another Organization can't see your memory, even one you also run.

What's worth adding

Start with what makes the biggest difference to the quality of the work:

who your Buyers are and the words they use
your brand voice, and any words to avoid
examples of great work you'd like copied
where your team should get its facts, and how to cite them
anything risky that you'd want to check before it goes out

You don't need to upload everything. If a document wouldn't help a teammate make a better decision, you can leave it out.

Tip: your team also remembers your past conversations with it. Live facts like bookings, stock, and money always come straight from your data, never from memory.